Refund and Returns Policy – Ascog Wool at Ascog Farm

Thank you for your purchase. We hope you are happy with it, however, if you are not completely satisfied, our refund and returns policy lasts 30 days for non-perishable items. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Perishable goods are not returnable.

To be eligible for a return, your non-perishable item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted and you must email a request for a review outlining the circumstances.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please allow at least 7 days from receipt of your returned item to process or exchange your item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Perishable goods

If your perishable goods are damaged you must provide us with proof of purchase as well as any documentation that shows that your item was damaged or inedible when it was delivered to you. It must also be shown in the original packaging.

Once your apply for your refund and provide us with all the relevant proofs of purchase, we will send you an email to notify you that we have received your refund request and also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Refunds may take 1 – 2 billing cycles to appear on your credit card statement depending on your credit card company.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ascogfarm.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace non-perishable items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ascogfarm.com and send your item to:

Ascog Farm, Ascog, Isle of Bute PA20 9LL.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your non-perishable product, you should mail to: Ascog Farm, Ascog, Isle of Bute PA20 9LL.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.